Our Customer Service

Our supply partner, Octopus Energy, is an award-winning energy supplier being voted Which? energy provider of 2018, 2019, 2020 & 2021, putting the customers at the centre of their operations, just like Ebico Living. They were the only supplier in the UK that maintained the same customer service levels during the Covid-19 pandemic throughout all lockdowns.

You can find information about Ebico Living and answers to common questions on our Frequently Asked Questions (FAQs) page here. The page contains practical information about bills, payments, moving house and meter readings. You are also able to make many changes and updates via your online account.

However, if you need any help or prefer to get in touch with the customer service team the preferred method of contact is email. The customer service team aims to respond to all emails within a few hours. Please visit our contact us page, to check how to get in touch with the customer service team.