Email is the quickest and easiest way of contacting us. The energy account emails are monitored 7 days a week.
If you need to contact us about your purchase via our online shop please contact us on the email below.
Telephone
If you still wish to contact us via telephone, the customer service telephone line for energy customers is monitored Monday – Thursday 9am – 5pm, Friday 9am – 4pm. Please note that your query may take a little longer to resolve in comparison to email.
0300 004 0308
Post
If you wish to write to us regarding you energy account query please use the below address.
Ebico Living
c/o Octopus Energy Limited
One Colton Square
Leicester
LE1 1QH