Ways to Pay

Direct Debit is the easiest way to pay your bills. You can spread your costs evenly and hassle free over 12 months. We’ll review your payments at least once a year to make sure you’re paying the right amount to cover your bills. Your direct debit levels are based on your projected annual consumption so if you use more or less, we will adjust your direct debit up or down accordingly. By providing monthly meter readings you will avoid large variations as we will be able to better project your consumption more accurately. If you have Smart Meter you won’t have to provide us with the readings as we will be able to get them from your Smart Meter.

As we all use considerably more energy during the wintertime, in order to smooth over larger credit and debit during seasonal variations, we will slightly increase your direct debit in the winter and then lower it during spring/summertime.

If you are an existing customer and wish to pay by direct debit, please call us on [number].

Customers that choose to pay on receipt of bill are sent a bill quarterly for the energy that they have used that quarter. These customers can pay their energy through variety of payments methods such as:

• Our Website [link] – You can pay our bill with a credit or debit card via a secure online payment.
• Online Account [link] – all our customers have an access to their online account. You can pay for your energy through your online account by credit or debit card
• By Phone – you can call us on 0800 464 3550 to pay for your energy via telephone with your credit or debit card
• At the Post Office – you can pay by cash, credit or debit card at the Post Office. You will need take your bill with you to in order to make the payment as the Post Office will need to scan the barcode on your bill in order to complete the transaction.

At a Paypoint – you can pay by cash, credit or debit card at any Paypoint. Same as with the Post Office you will need your bill to complete this transaction as the Paypoint will need to scan the barcode to complete the transaction

If you have a Prepay meter, you pay in advance with a top-up key or card.
You can buy credit for a Prepay meter from your local Post Office or Paypoint. You can only use what you’ve paid for in advance.

If you, or someone you care for, are finding it difficult to pay, please contact us for advice. We’ll take into account your circumstances, so you’ll need to tell us about your situation. Our Customer Service Advisers will listen and advise you on the payment options available.

This includes:

• Setting up an arrangement to pay an agreed amount weekly, fortnightly, or monthly, to help you repay what you owe in manageable instalments
• Installing a Prepay meter
• Fuel Direct – paying direct from your means tested benefits